Please check our list of frequently asked questions for the quickest answers! If you have any other questions, don't hesitate to contact us at
Thank you for your purchase! We always do our best to deliver your order as soon as possible. Our regular order processing time is 1-3 business days, excluding weekends and holidays. Please allow up to two extra days during new product releases as well as sales and other big promotions.
You can track your order at USPS with the tracking number provided in your shipping confirmation via e-mail. If you haven't received a shipping confirmation, please check your spam folder. Please allow up to 24-24 hours for the tracking information to update. To find out the exact location of your package after we've shipped it, please contact USPS directly.
We ship from New York, USA.
Shipping costs are calculated according to the shipping method of your choice. We offer different shipping options for both domestic and international (non-U.S.) orders with the United States Postal Service (USPS).
Yes, we do! We offer worldwide shipping with USPS.
Once your order is placed, it's quickly processed and shipped out to you. Therefore, we cannot guarantee that we can make changes to your order or shipping address in time before your order is processed. Make sure to double check your shipping address before placing your order as it is the customer's responsibility to provide a correct address.
Due to the nature of our products and hygienic reasons, all sales are final. If you feel that you've received a defective product, please contact us within five (5) business days from your delivery date and we will gladly exchange your unused item in its original packaging. For more information, please contact our customer service through the Contact Us tab or by emailing customer service at
All of our products are 100% cruelty-free, and we never test on animals.